Refund Policy

Refund Policy

At Pagosa 2-Way & Electronics equipment provider for KLW World News, we want to ensure that you are 100% happy with your purchase, we only offer refunds on our memberships. 

• If you have technical or sales queries, do not hesitate to contact us, we will try to resolve it.
• If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right, however we are unable to provide refunds on purchased hardware like radios and related items.  
• If the equipment is faulty or broken within the manufacturer’s warranty period, we will do our best efforts to help you to get it fixed.
• Programming services are non-refundable.
• Memberships are non-refundable.   

We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly. 

KLWWorldnews.com and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. 

Requesting a Refund

To request a refund:

1. Go to Contact us via email.
2. Provide the order number of the product you want to refund.
3. Provide a refund reason and add details about your reason for the refund request.
4. Send the Request Refund.

Refund because of the plan change.

As stated, and mentioned during life broadcasts. The radio network access is directly tied to your membership, you MUST have a current membership, with a minimum level of VIP, GOLD or PLATINUM. We do our best to ensure you are aware of that by restricting access to the shop for only those memberships, however, it is up to you to ensure you validate your membership prior to any hardware, software or service purchase.